Privacy Policy
By using the website https://orbitwebdesign.com.au, you hereby consent to our Privacy Policy and agree to its terms. This policy outlines our ongoing obligations to you in respect of how we manage your Personal and Sensitive Information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The APPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal and Sensitive Information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au
If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.
This Privacy Policy applies only to the collection, use and disclosure of information that we collect when you use our website (https://orbitwebdesign.com.au). This policy is not applicable to any information collected offline or via channels other than this website.
We may modify this Privacy Policy at any time without any prior notice to you and will post the revised Privacy Policy on the website with the effective date displayed at the top of the Privacy Policy. Your continued access or use of the Service from this date will constitute your acceptance of the revised Privacy Policy. We therefore recommend that you periodically review this page.
Consent
By using our website, you hereby consent to our Privacy Policy and agree to its terms. If you do not consent, you can remedy this by leaving the website.
What is personal information?
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect may include: names, email addresses, phone numbers, your business name or website url.
What is sensitive information?
Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
We do not collect sensitive information from our website unless you provide it to us in a ‘customer support’, or ‘contact us’ form or via our chat function. For example, you may request us to display affiliations or professional bodies on your website as a support request.
If you place your sensitive information on our social media accounts (for example via facebook or linkedin), we may not be able to erase it even if you request it. Please be mindful of placing any sensitive or identifying information on any social media platform.
Information we collect
On the website, there are several places where we may collect the following personal or sensitive information. These are:
- when you subscribe to our mailing list
- when you use the chat function
- when you use the ‘contact us’ or ‘support’ forms
- when you leave comments on our website
The following personal or sensitive information may be collected:
- your name
- your email
- your phone number
- your business name
- your website url
- other information provided by you including the content on any form or the information provided via the chat function or in a comment.
We use reviews widgets to import reviews you may have left on an independent review site. If you left your name on the review, it may be displayed on the website.
Like many websites, we collect analytical data via Google Analytics about the number and behaviour of visitors to our site. To see how Google collects and processes your data, please refer to:
You have an option via our cookie consent to turn off analytics cookies and still access our website.
Cookies
Cookies are small text files that identify your browser, provide analytics, remember user information, personalise your experience and may track user activity.
Cookies are used to improve your experience when accessing our website. An up-to-date list of the cookies we use is detailed in our cookie consent banner on the home page under ‘customise’.
‘Necessary” cookies are needed for the website to function. Our other cookies relate to our chat function, our newsletter sign up function, or google analytics.
You can choose to turn off all cookies except ‘necessary’ through our cookie consent banner. Doing so may cause some parts of the website not to function.
How we use your information
We use the information we collect from you in various ways, including to:
- Provide services and functionality to you via our website such as accessing live chat.
- Develop new products, services, features, and functionality based on your feedback.
- To provide information you request (for example we may send you a quote or call you to discuss your project).
- To provide customer support or communicate with you about customer support.
- Communicate with you about services, to provide you with updates and other information we think is relevant to you.
- For marketing and promotional purposes.
- To create and manage your account within our Zoho CRM (customer relationship management system). Your information in our Zoho systems will be kept, stored and destroyed as per this privacy policy.
- Collect customer feedback, reviews and testimonials.
- To provide opportunity for you to comment on our articles.
- Understand and analyze how you use our website.
How we share your information
We will not transfer your personal or sensitive information to any third party without seeking your consent, except in the limited circumstances as described below:
- Google Analytics (as described above, you can turn this feature off in the cookies consent)
- Your information is kept within the Zoho environment. It is necessarily shared with Zoho to get the services and technical support needed to run the system. Zoho’s privacy policy can be found here. It explains how it deals with the data that is kept in our system in Part II of the policy.
- Your information may be shared with employees or contractors that OrbIT engages.
- Necessary information may be shared with other third parties to provide support and services that you have asked us to provide. For example domain registrars, website hosting companies, companies associated with plugins or themes for your website, collaborating parties on your website (e.g. people engaged by you that require administrative access to your website and may make changes).
- Where required or authorised by law.
We do not sell or give away access to the personal or sensitive information you provide to us.
Security of your information
The security of your personal and sensitive information is important to us and we take reasonable security measures to prevent the loss, misuse, disclosure, or unauthorised access or alteration of your information under our control.
We use Zoho to store your information, so rely on their security in part. Similarly we use a microsoft windows environment for much of our day to day work. We may also set up file sharing systems with you, and the fact that they are shared means we do not have complete control over security.
Given the inherent risks and complexities of online security, we cannot guarantee absolute security and consequently, we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk.
Retention and removal of your information
Information that comes through our website is initially retained in our Zoho database.
Mailing List
If you sign up for our mailing list, your information will be kept until you unsubscribe, or there is no activity for two years. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing or clicking ‘unsubscribe’ at the bottom of such emails.
Website Comments
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically. However you can request that we delete a comment by emailing us, and we will do so.
Non Clients
If you have submitted a query via our website your information will be stored on our CRM until there has been no response to our follow-up communications with you for a period of up to 2 years when your information and all correspondence will be removed. You may request that your information is deleted earlier than this by sending an email to hello@orbitwebdesign.com.au
Clients
If you are a client, your data will be held for as long as you remain a client. When you cease being a client, website backups, design files, passwords, and other files we have will be deleted from our systems within 6 months. We will provide you with an email of our intention to destroy your information before this occurs. Your contracts and correspondence with us will be archived for up to 2 years. Financial information may be held up to 7 years after you cease being a client due to Australian tax laws.
Testimonials
If you provide us with a testimonial either to us directly, or through another site (for example through google reviews), you give us your consent for the use of your name, photo (taken from your website or other public source), and company to be displayed on our website or in our other marketing material, together with the content of the testimonial that you provide. If you are uncomfortable with any details being displayed, please get in touch and we will amend or delete to reflect your wishes. Testimonials may stay on the website indefinitely unless you request it’s removal.
Social networking services and links to other websites
Orbitwebdesign.com.au provides links to other websites, usually as reference material for articles, and provides links to our social networking services such as LinkedIn and Facebook to communicate with the public about our work. These sites have their own privacy policies. When you communicate with us using these services we may collect your personal or sensitive information. We may use it to help us to communicate with you and the public, or for our marketing and business improvement purposes. The social networking service will also handle your personal information for its own purposes.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images)
Owners of embedded content may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website. We do not have control over these third-party websites and will not be able to remove your data from them if you choose to use them.
Log Files
Orbit Web Design follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and are part of hosting services’ analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users’ movement on the website, and gathering demographic information.
Third Party Privacy Policies
Orbit Web Design’s Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-parties for more detailed information. It may include their practices and instructions about how to opt-out of certain options.
Your Rights Over Your Data
You can request to receive information about the personal and sensitive data we hold about you. If you are a client, this is often years of data so there would be a charge to be able to securely find and send you all information. However, you can ask us to delete all information which we can do for free except financial information which we may need to keep for up to 7 years due to tax laws, and legal information such as contracts and correspondence for up to 2 years.
Children’s Information
Orbit Web Design does not knowingly collect any Personal Identifiable Information from children. If you think that your child provided any kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.
Comments or Concerns?
If you have questions or concerns about how your information may be used, stored, disclosed, or otherwise handled, please contact us at hello@orbitwebdesign.com.au and we will answer your questions, or delete the information you are concerned about if we are legally able to do so.
This Privacy Policy was created with the help of the Privacy Policy Generator.
Please also refer to our Terms of Use